TRAX has a business continuity plan to ensure mission-critical operations proceed during a disruption. The comprehensive plan includes protocols, contact information, and steps for what to do when faced with a variety of incidents.

RESOURCES

HURRICANE and storm UPDATES

HURRICANE TRACKER

hurricane support CENTER

CALL US

All Calls should be made to our primary business number:
+1 (305) 662-7400
or our secondary PBX toll-free:
+1 (877) 264-8729

WEBLOG

All Customer Emergencies require a WebLog for SLA tracking purposes that will send an alert to the Emergency Response Team.domain email address)

To manually trigger this alert without submitting a WebLog (must be sent from your company’s domain email address):

For Product Support: send an email to support@trax.aero with “TRAX911” in the subject of the message with the WebLog#.

For Customers hosted on our TRAXCloud experiencing access or Infrastructure Issues: send an email to traxit@trax.aero with “TRAX911” in the subject of the message with the WebLog#

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Henry ParraBusiness Continuity