TRAX has a business continuity plan to ensure mission-critical operations proceed during a disruption. The comprehensive plan includes protocols, contact information, and steps for what to do when faced with a variety of incidents.

RESOURCES

Miami Radar Map

Teams: Business Continuity Team

iCentral Customer Support Portal

Internal Emergency Contact List

Employee VPN Instructions

Evacuation/Flood Zone Map

Xfinity Public Wifi

hurricane support CENTER

CALL US

All Calls should be made to our primary business number:
+1 (305) 662-7400
or our secondary PBX toll-free:
+1 (877) 264-8729

WEBLOG

All Customer Emergencies require a WebLog for SLA tracking purposes that will send an alert to the Emergency Response Team.domain email address)

To manually trigger this alert without submitting a WebLog (must be sent from your company’s domain email address):

For Product Support: send an email to support@trax.aero with “TRAX911” in the subject of the message with the WebLog#.

For Customers hosted on our TRAXCloud experiencing access or Infrastructure Issues: send an email to traxit@trax.aero with “TRAX911” in the subject of the message with the WebLog#

HURRICANE and storm UPDATES

HURRICANE TRACKER

Live Satellite Map
Live Radar Map
NOAA Updates

NHC Atlantic Tropical Weather Discussion

000 AXNT20 KNHC 250538 TWDAT Tropical Weather Discussion NWS National Hurricane Center Miami FL 0605 UTC Mon Oct 25 2021 Tropical Weather Discussion for North America, Central America Gulf of Mexico, Caribbean Sea, northern sections of South America, and Atlantic Ocean to the African coast from the Equator to 31N. The following information is based

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