TRAX has a business continuity plan to ensure mission-critical operations proceed during a disruption. The comprehensive plan includes protocols, contact information, and steps for what to do when faced with a variety of incidents.


hurricane support CENTER


All Calls should be made to our primary business number:
+1 (305) 662-7400
or our secondary PBX toll-free:
+1 (877) 264-8729


All Customer Emergencies require a WebLog for SLA tracking purposes that will send an alert to the Emergency Response Team.domain email address)

To manually trigger this alert without submitting a WebLog (must be sent from your company’s domain email address):

For Product Support: send an email to with “TRAX911” in the subject of the message with the WebLog#.

For Customers hosted on our TRAXCloud experiencing access or Infrastructure Issues: send an email to with “TRAX911” in the subject of the message with the WebLog#



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NHC Atlantic Tropical Weather Discussion

000 AXNT20 KNHC 250538 TWDAT Tropical Weather Discussion NWS National Hurricane Center Miami FL 0605 UTC Mon Oct 25 2021 Tropical Weather Discussion for North America, Central America Gulf of Mexico, Caribbean Sea, northern sections of South America, and Atlantic Ocean to the African coast from the Equator to 31N. The following information is based

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