This privacy policy explains how TRAX USA CORP dba TRAX  uses any personal information collected about you when you use this website.


  • What information do we collect about you?
  • Why we need your data
  • How long will we store your data?
  • Marketing
  • What are your rights & how to contact us?

What information do we collect about you?

We collect information about you when you email us directly. We also collect information when you voluntarily comment on our blog posts, provide feedback and participate in surveys. Website usage information is collected using cookies, google analytics and email.

The information we collect about you may include; your name, email address, address, phone number, IP address, location, company name, sex, age, your chosen internet browser and service provider, and device plus any information you supply voluntarily.

If you call the TRAX office your call may be recorded for training and monitoring purposes. TRAX’s policy states that all call recordings are stored securely for 30 days and then deleted, however, if a call is needed for further analysis it may be saved and stored securely for longer than 30 days.

If you email anyone at TRAX, your email message will be stored securely on our chosen email provider, Microsoft Office 365 and may be shared within the TRAX team unless you have stated that the email is confidential. You can read MS Office 365’s privacy policy here: . Note, everyone who works at TRAX has an email address ending in or that assures they are active & authenticated to the TRAX network. For your security, never correspond via email with someone at TRAX if their messages arrive from a different domain.

If you have opted in to receive email updates from TRAX we distribute all our emails through Constant Contact, you can read their privacy policy here:

Why we need your data

We collect information about you to provide services and fulfill your request e.g. if you request information via email we use this information to contact you directly, process your order, manage your account and, if you agree, to email you about other products, services, and information we think may be of interest to you.  We may contact you directly to follow up on the service and user support we provide. We use your information collected from the website to personalize your repeat visits to our website or optimize our sites for an improved user experience.  We DO NOT sell or share your personal information with third parties!

We will take cautionary measure to ensure we do not collect any personal data from you we do not need in order to provide and oversee the above services to you.

How long will we store your data?

If TRAX provides any paid for services to you, we are required under law to keep your basic personal data (name, address, contact details) for a minimum of 6 years or 1 year after the termination of services at which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.


We would like to send you updates and information about products and services of ours and other companies which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other parties. If you no longer wish to be contacted for marketing purposes please notify us via email at so we may cease further marketing notices to you.

What are your rights & how to contact us?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.


Address: 2601 S. Bayshore Drive, Suite 500, Coconut Grove, FL 33133, USA.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you may submit your questions or concerns to: 

Federal Trade Commission
John Krebs
Acting Chief Privacy Officer:

600 Pennsylvania Ave., NW, H-350
Washington, DC 20580